Outlook Desktop Email Configuration
Cache Mode
With all QPAC mailboxes now running from the cloud, cache mode must be enabled to significantly improve performance with using Outlook 2016 on the desktop client.
Cache mode is easily enabled by following the steps outlined below:
From the Outlook client shown below select the “File” drop down menu.
Then select “Account Settings”, “Account Settings” as shown below.
You will now see the screen below, Double-Click your email address.
On the screen below make sure “Use Cached Exchange Mode” is enabled select “All” for Mail to keep offline. Then click “Next”.
You will now see this message:
Click “OK”.
Click “Finish”, and restart Outlook to complete.
Cache mode will now be enabled when you restart Outlook.
If this is the first time you have enabled cache mode it will take some time to store a local copy of your Microsoft Exchange mailbox locally on your PC. The time it takes is dependant on the size of your mailbox. When caching has completed you will see a message in the bottom right hand corner on the Outlook client that says “All folders are up to date” as shown below:
If caching has not completed you may find emails missing from certain folders in your mailbox until the caching has been completed. Do not be alarmed these emails have not been deleted and will automatically appear when they are schronized with your online mailbox.
Deleting old Cached addresses
Outlook 2016 automatically stores email addresses that you frequently use. There are times when you may need to remove these addresses as they have changed. This is often the case if you are trying to send to someone and you receive bounce back email messages advising that the recipant cannot be resolved.
Follow the steps below to remove these addresses:
Start a new email by clicking the “New Email” button in the top left hand corner as shown below:
With the new email diaglog box open, start typing the email address you wish to remove and then click the X next to the email address you wish to remove from your local cache. This entry will then be removed.
Adding Signatures
To add a signature to your email follow these steps:
From Outlook 2016 select “File” and then “Options” as seen below:
Next select “Mail” as shown below and then select “Signatures”.
Create your signaure and decide whether it should be applied to new messages only or replies and forwards as well. You can create as many different signatures as you require.
