Shared Mailbox Access

If you require access to a shared mailbox this requires a form to be completed through the Helpdesk to grant the necessary permissions. Once the permissions have been granted the shared mailbox should automatially appear in your mailbox down the left hand pane.

In the example below I have given myself access to the “Information Services” shared mailbox.

If the shared mailbox does not update with new email frequently enough you can force the update by hitting the “Update Folder” button located on the Send/Receive tab on the ribbon as shown below:

As an alternative you can also use the web version of Office 356 and add shared mailboxes to your primary account. Please refer to the “Accessing your email from the internet” document for more information.